Our Policy

At Pup Trails, your dog's safety and well-being are my top priority, especially during warmer months. I do not walk dogs when the temperature exceeds 23°C, as hot weather can pose serious health risks. That being said, I understand every dog is different. I assess each walk based on the individual dog's breed, age and overall health. In some cases, short bathroom breaks may be offered as a safe alternative.

At Pup Trails, we have a cancellation policy to ensure that we can provide the best service to all of our clients. For dog walks, drop-ins and hourly pet sits, we require a 24-hour notice of cancellation to avoid any fees. For overnight pet sit visits, we require a 2-week notice of cancellation to avoid any fees. We understand that things can come up unexpectedly, but by giving us sufficient notice, we can adjust our schedule and make sure that all of our clients receive the service they deserve. If you have any questions about our cancellation policy or need to make any changes to your booking, please don't hesitate to contact us. We are always happy to help!

At Pup Trails, we take pride in providing exceptional dog walking services. But first, let's meet and greet your furry friend before booking. This free of charge service allows us to learn about your dog's personality and needs, which will help us provide the best possible care. We care about the well-being of your dog and believe it's important to establish a strong bond before starting our services.