Our Policy

At Pup Trails, we are dedicated to providing safe and enjoyable walks for your furry friends. To ensure their safety, we may have to cancel, reschedule, or modify your pet's walk in the event of extreme temperatures, such as when the temperature reaches 23°C and above. We will do everything we can to accommodate your pet's needs while keeping them safe. Thank you for your understanding and for entrusting your pet's care to us!

At Pup Trails, we have a cancellation policy to ensure that we can provide the best service to all of our clients. For dog walks, drop-ins and hourly pet sits, we require a 24-hour notice of cancellation to avoid any fees. For overnight pet sit visits, we require a 2-week notice of cancellation to avoid any fees. We understand that things can come up unexpectedly, but by giving us sufficient notice, we can adjust our schedule and make sure that all of our clients receive the service they deserve. If you have any questions about our cancellation policy or need to make any changes to your booking, please don't hesitate to contact us. We are always happy to help!

At Pup Trails, we take pride in providing exceptional dog walking services. But first, let's meet and greet your furry friend before booking. This free of charge service allows us to learn about your dog's personality and needs, which will help us provide the best possible care. We care about the well-being of your dog and believe it's important to establish a strong bond before starting our services.